Official Policy

Privacy Policy 1ee — Malaysia User Data Protection

Your privacy is more than a legal obligation to us — it is a genuine commitment. This document clearly explains how 1ee collects, uses, stores, and protects your personal data at all times.

Updated: 1 January 2026

Summary: 1ee takes your privacy seriously. We do not sell your data. We do not share your personal information with third parties except as stated in this document. All data is managed in accordance with Malaysia Personal Data Protection Act (PDPA).

1Introduction

This Privacy Policy is published by 1ee, operator of the online entertainment platform accessible at 1ee.vin. This document describes our privacy practices regarding how we collect, use, disclose, transfer and store the personal information of our users.

We operate in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international industry standards. By using the 1ee platform, you acknowledge that you have read and understood this Privacy Policy.

This policy covers all your interactions with 1ee, including use of the website, mobile app, customer support services and all our other official communication channels.

2Personal Data We Collect

We only collect data that is strictly necessary to provide quality, secure and legally compliant services. The following are the categories of information we collect:

2.1 Information You Provide Directly

  • Registration Information: Full name, date of birth, MyKad/passport number, Malaysia phone number, email address and password
  • Financial Information: Bank account number, bank name, e-Wallet account number (Touch 'n Go eWallet, GrabPay, Boost) for deposit and withdrawal purposes
  • Verification Documents (KYC): MyKad copy, bank statement, or other supporting documents requested during the identity verification process
  • Communications: Messages, queries and feedback you send to our support team

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type, operating system, screen resolution and device data
  • Usage Data: Pages visited, time on platform, clicks and interactions, betting records and gaming activity
  • Session Data: Login token, session duration, and approximate geographic location based on IP
  • Cookie Data: Cookie information and similar tracking technologies — see Section 7 for further details
Data Category Example Primary Purpose
Identity Name, MyKad, date of birth KYC verification, fraud prevention
Contact Email, phone number Communications, account notifications
Financial Bank accounts, e-Wallets Deposit & withdrawal processing
Technical IP, browser, device Security, fraud detection
Usage Wagering logs, active sessions Service improvements, support

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. We do not use your data for unrelated purposes without your consent. Below are the primary purposes of data use:

  • Account Management: Securely creating, verifying and managing your member account
  • Transaction Processing: Accurately processing deposits, withdrawals, wins and all financial transactions
  • Identity Verification: Conducting KYC processes to comply with legal requirements and prevent money laundering
  • Platform Security: Detecting and preventing fraudulent activity, hacking, multiple accounts and system abuse
  • Customer Support: Resolving queries, complaints and technical issues quickly and effectively
  • Service Communications: Sending important notifications related to your account, transactions, promotions and platform updates
  • Platform Improvements: Analysing usage patterns to improve performance, interface and overall user experience
  • Legal Compliance: Fulfilling obligations set out by PDPA, AMLA and relevant regulatory bodies

1ee never uses your data for third-party advertising purposes or sells user profiles to any external companies.

4Data Sharing & Disclosure

We understand that your trust depends on how we manage who can view your data. Our principle is simple: your data is not shared unless absolutely necessary and only with trusted parties.

4.1 Parties That May Receive Your Data

  • Payment Providers: Local banks, FPX gateway and e-Wallet providers receive transaction data necessary to process your payments
  • Game Provider: Game software providers receive limited session data required to operate games correctly
  • Infrastructure Provider: Cloud computing and hosting companies that operate our servers under strict confidentiality agreements
  • Analytics Services: Anonymised usage data is shared with internal analytics tools for platform improvement
  • Legal Authority: Law enforcement agencies or regulatory bodies when required by applicable Malaysian law

4.2 International Data Transfers

Some of our service partners may operate outside Malaysia. In such cases, we ensure that all data transfers are conducted with adequate protection through data processing agreements that comply with international standards equivalent to Malaysia's PDPA.

1ee will never sell, rent or trade your personal data to third parties for marketing or commercial purposes.

5Security & Data Protection

Protecting your data is our top technical priority. 1ee continuously invests in the latest security infrastructure to ensure your information remains safe from both external and internal threats.

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and 1ee servers is fully encrypted using the latest TLS protocol
  • Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256
  • Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorized access
  • 24/7 Monitoring: Intrusion detection and unusual activity monitoring run continuously at all times
  • Regular Security Audits: Independent security assessments are conducted periodically by external experts to identify and address vulnerabilities
  • Internal Access Controls: Only authorised staff with a legitimate job requirement may access user data, and all access is logged

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to play your part by using a strong password and not disclosing your login credentials to anyone.

6Your Rights as a User

Under Malaysia's PDPA and the privacy principles we uphold, you have the following rights regarding your personal data. All rights requests may be submitted through our official support channels:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request an immediate correction.

Right to Erasure

You may request the deletion of your data, subject to applicable legal retention obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a structured, machine-readable format for transfer.

Right to Restrict Processing

In certain circumstances, you may request that we limit how we process your data.

To submit any of the above rights requests, contact our privacy team via live chat or email. We will process your request within 30 working days after your identity has been verified.

7Cookie & Tracking Technology Policy

The 1ee platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and understand how the platform is used. Below are the types of cookies we use:

Cookie Type Purpose Duration
Essential Maintaining login sessions, CSRF security, language preferences Session / 30 days
Analytics Understanding usage patterns, popular pages, time spent on the platform 12 months
Functional Storing display preferences, game settings, last location 6 months

Essential cookies cannot be disabled as they are required for basic platform functionality. For analytics and functional cookies, you can manage your preferences through your browser settings. Please note that disabling certain cookies may affect your experience on the platform.

8Data Retention Period

We retain your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we retain data in accordance with the following legal and operational requirements:

  • KYC & Identity Records: Minimum 7 years after account closure in accordance with Malaysia's AMLA requirements
  • Financial Transaction Records: 7 years for audit and tax compliance purposes
  • Support Communication Logs: 3 years for dispute reference and service improvement
  • Technical Log Data: 90 days for troubleshooting and security analysis
  • Anonymised Analytics Data: No time limit as it contains no personally identifiable information

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

9Child Protection

The 1ee platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately.

10Amendments to the Privacy Policy

1ee reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The "Updated" date at the top of this page indicates when the current version was published.

For amendments considered material — such as changes to how we use your data or sharing with new parties — we will provide advance notice via your registered email or in-platform notification at least 14 days before the amendment takes effect.

Continued use of the 1ee platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

11Contact Our Privacy Team

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, you may reach us via:

  • Live Chat: Available 24/7 directly from the 1ee platform or app
  • Privacy Email: [email protected] (please copy this address — no clickable link)
  • General Support: [email protected] for general enquiries

For frequently asked questions on privacy and account security, visit the FAQ us. You may also review Terms and Conditions for more information on user and platform responsibilities.


Why Your Data Is Safe with 1ee

Six layers of protection we have built to safeguard your privacy every day

Military-Grade Encryption

All sensitive data is protected with AES-256 encryption and TLS 1.3 protocol — the same technology used by leading financial institutions worldwide.

Integrated KYC Verification

Our integrated KYC process ensures that only verified users can access the platform, protecting you from identity fraud and fraudulent activity.

Malaysia PDPA Compliance

Every aspect of our data management is designed in accordance with Malaysia's Personal Data Protection Act 2010 — your rights are legally protected, not merely promised.

No Data Sales

Your data is not our product. We do not sell, rent or trade your personal information to any party for advertising or marketing purposes.

24/7 Security Monitoring

Our automated threat detection system monitors account activity around the clock and will issue an immediate alert if any suspicious activity is detected.

Full Control in Your Hands

Through your account settings, you can manage your privacy preferences, request a copy of your data or close your account at any time — no questions asked, no obstacles.


A Platform That Respects Your Privacy

Join the 1ee community with full confidence that your personal data is in trusted hands. Register an account today and enjoy a safe, transparent and enjoyable online entertainment experience.

For adult users aged 18 and above only. Play responsibly.

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