At 1ee, we believe that great entertainment starts with clear control. We provide practical tools, useful information and genuine support so every user can enjoy the platform safely and without pressure.
Responsible gaming means you play for fun, not to escape problems or chase money in an unplanned way. Online gambling is entertainment — just like watching a movie or dining out — and it should come with a budget, time limits, and the freedom to stop whenever you choose.
1ee provides a transparent environment so you always know exactly how much you've spent, how long you've been playing, and what options are available if you feel like taking a break. No pressure, no tactics designed to keep you playing longer than you want.
This page clearly explains all the control tools available to you, warning signs to watch out for, and how to get help if you or someone you know needs it.
All responsible gaming tools at 1ee are accessible directly from your account settings — free, no questions asked, and no approval required.
Member well-being matters more than any daily revenue target.
Self-exclusion requests and control limits are handled with full confidentiality and without judgment.
All limits and self-exclusions you set take effect immediately with no delay.
Our support team is ready to help without judgment if you'd like to talk about your gaming habits.
Six key features to keep your gaming experience in control and enjoyable
Set a daily, weekly, or monthly deposit limit based on what you can afford. Once the limit is reached, our system will automatically block any additional deposits until the limit period resets.
Set the maximum number of hours you want to spend on the platform each day. Once the limit is reached, the system will send a notification and offer you the option to log out for the day.
Set the maximum loss amount you are comfortable with. If your losses reach this limit, your account will be automatically restricted from further wagering for the defined period.
Choose to take a break from the platform for 24 hours, 7 days, 30 days, or a custom period you define. During a self-exclusion, you will not be able to log in or make any transactions.
If you feel you need to stop completely, we offer a permanent self-exclusion option. Your account will be permanently closed and you will not be able to re-register using the same details.
View a full summary of your deposits, wagering, wins and losses at any time through your account dashboard — accurate information for smarter decisions.
Simple steps to set limits and controls from your account
Access your account using the Login button at the top of the website or through the 1ee App on your mobile device.
Click your profile icon and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose from the available controls — deposit limits, time limits, loss limits, temporary self-exclusion, or permanent self-exclusion.
Enter the value or duration you want. For deposit and loss limits, enter the amount in Malaysian Ringgit. For time limits, enter the number of hours.
Once confirmed, your controls take effect immediately. You will receive a confirmation email for your records. To reduce a limit, a 24-hour waiting period applies to protect you.
A quick guide to a more balanced entertainment experience
Decide how much you are comfortable spending before you start. Think of it as an entertainment cost — like a movie ticket — not an investment.
Use a timer on your phone or the platform's time limit feature. When the time is up, stop — regardless of whether you're winning or losing.
If you're playing to escape problems, stop and seek help. Gaming should bring joy, not add to your burden.
Increasing bets to try to recover lost money is one of the most dangerous signs of problem gambling behaviour. Stop when your budget runs out.
Make sure gaming does not interfere with family time, work or your daily finances. If your loved ones start to worry, listen to them.
Recognise the signs early so you can take action before it becomes a serious problem
Using borrowed money, credit cards or family funds to keep playing is a serious warning sign.
If you feel restless, irritable or anxious when you can't access the platform, this needs attention.
Lying to family or friends about how much time and money you've spent gambling is a sign that needs to be addressed.
If money meant for food, rent or bills is being used for gambling, this is a sign that financial control has been seriously compromised.
Repeatedly trying to stop or reduce wagering but failing is a key indicator of dependency that requires outside help.
Consistently exceeding the time limits you set for yourself is a sign that self-control is becoming increasingly difficult to maintain.
If you recognise yourself in any of the signs above, don't wait. Use the self-exclusion tool in your account now and contact our support team or the help organisations listed below. The sooner you act, the easier it is to address.
Read each question below and think about your answers honestly. This is not a test — it's a personal reflection tool to help you assess yourself.
Have you ever felt the need to increase your wager amount to get the same thrill as before?
Have you ever returned to play the next day just to chase back money you lost the day before?
Have you ever lied to family members or friends about how much time or money you've spent gambling?
Has gambling ever caused problems in your personal relationships, work, or finances?
Have you ever played using money that was meant for essential needs such as rent, food or bills?
Do you find it difficult or uncomfortable to stop playing even when you've already decided to do so?
If you answered "yes" to two or more of the questions above, we strongly encourage you to use 1ee's control tools or speak with a professional. It's not a sign of weakness — it's a sign that you care about yourself.
Answers to the most frequently asked questions from our members
1ee is designed to give you the best entertainment experience without compromising your well-being. Register today and use all the control tools we provide from your very first day of play.
For adults aged 18 and above only. Gambling can be addictive — play responsibly.